This Refund Policy sets out the terms under which Employers and Job Seekers may request refunds for fees paid to Zues Hire (“the Platform”).

By using the Platform, you accept this Refund Policy.

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1. Applicability

This Policy applies to all paid services including, but not limited to:

Registration fees

Job posting fees

Subscription plans

Placement commission fees

Verification services

Advertising and marketing services

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2. General Refund Principle

Zues Hire provides digital services and does not offer refunds unless specifically stated in this Policy.

Refunds are not given for situations outside the Platform’s control, including:

Employer changing their mind

Job Seeker changing their mind

Cancellations of jobs after agreement between parties

Termination of an employee or employment

Failure to secure candidates or employment

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3. Refund Policy for Employers

3.1 Registration Fees (Non-Refundable)

Registration fees paid to access the Platform are non-refundable.

3.2 Job Posting Fees (Conditional Refund)

Refunds may be provided only if:

The job post cannot be published due to a Platform technical error

AND

Zues Hire fails to correct the issue within 7 business days

No refund is issued if:

The employer posts a job with incorrect data

The employer deletes the job post

No candidates apply

Employer is unhappy with candidates

Employer cancels the vacancy

3.3 Placement Commission (Non-Refundable)

Placement commission fees are non-refundable, including when:

Candidate resigns

Employer terminates employment

Employment is short-term

Employer disputes performance

3.4 Subscription / Membership Fees

If subscriptions exist, refunds are only granted if:

The service was unavailable for more than 10 consecutive days

AND

The cause is directly attributed to a Platform failure

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4. Refund Policy for Job Seekers

4.1 Registration Fees (Non-Refundable)

Registration fees paid by Job Seekers are non-refundable, regardless of whether:

The user finds employment

Employer does not respond

Job Seeker stops using the Platform

Account is suspended for misconduct

4.2 Verification / Screening Fees

Fees paid for verification, screening, or background checks are non-refundable once processing has started.

4.3 Commission or Placement Fees

If applicable, once a placement fee is paid, it is non-refundable.

This applies even if:

Work does not proceed

The job is terminated

The employer cancels the job

Employee resigns

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5. Refunds for Technical Failures

Refunds may be issued if a paid service cannot be delivered due to a verified technical failure that is caused by the platform, and only when:

The user reports the issue within 48 hours

The Platform fails to resolve it within 7 business days

Partial refunds or service credits may apply.

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6. No Guarantee of Employment or Hiring

Zues Hire does not guarantee:

A job for Job Seekers

A candidate for Employers

Interview outcomes, reliability or performance

No refunds are provided for unsuccessful hiring or employment outcomes.

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7. User Misconduct or Breach

No refunds are given if access or job posts are suspended due to:

Fraud

Misconduct

Abuse

Policy violations

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8. Chargebacks and Payment Reversals

Users agree not to initiate chargebacks without first contacting Zues Hire.

Unlawful chargebacks may result in:

Account suspension

Debt recovery action

Legal action

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9. Refund Process

To request a refund, submit:

Full name

Contact details

Proof of payment

Reason for refund

Send to:

📧 billing@zueshire.co.za

or

📧 info@zueshire.co.za

Refund requests are reviewed within 10 business days.

Approval is at the sole discretion of Zues Hire.

Refunds may be issued as:

Bank transfer

Store credit

Service credit

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10. Processing Time

Approved refunds may take 7–14 business days to reflect.

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11. Financial Disclaimers

Zues Hire is not responsible for financial losses resulting from:

Job cancellations

Employer or employee misconduct

Fraud by third parties

Wage disputes

Terminations

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12. Policy Changes

Zues Hire may update this Policy at any time without prior notice.

Updates will be posted with a new “Last Updated” date.

Continued use of the Platform constitutes acceptance.

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13. Governing Law

This Policy is governed by the laws of South Africa, including the Consumer Protection Act, where applicable.

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14. Contact Information

For refund queries:

📧 billing@zueshire.co.za

📧 info@zueshire.co.za

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ACCEPTANCE

By using the Platform, Users acknowledge that they have read and agree to this Refund Policy.