This Dispute Resolution Policy sets out the procedures for resolving disputes between Employers, Job Seekers, and Zues Hire (“the Platform”).

By using the Platform, users agree to follow this Policy in good faith.

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1. Purpose of the Policy

The purpose of this Policy is to:

Promote fair and efficient resolution of disputes

Minimise disruption to users

Encourage communication and cooperation

Provide a clear process to follow

Limit unnecessary legal escalation

This Policy applies to all disputes related to use of the Platform.

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2. Scope of the Policy

This Policy applies to disputes involving:

Employers and Job Seekers

Users and the Platform

Payment or fee issues (not refunds – covered separately)

Misconduct or policy violations

Platform performance issues

Allegations of fraud or misrepresentation

Communication breakdowns

This Policy does not apply to:

Wage disputes between Employer and Job Seeker

Labour law claims

Criminal allegations

Matters outside the Platform’s control

These must be addressed directly by the parties or through legal channels.

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3. General Principles

All users agree to:

Act in good faith

Communicate honestly and respectfully

Attempt informal resolution before escalating

Provide accurate information when requested

Not abuse or manipulate the dispute process

Zues Hire may refuse assistance if users act in bad faith.

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4. Stage 1 – Direct Resolution Between Parties

4.1 Users must attempt to resolve disputes directly between themselves first.

Example issues:

Payment timing

Schedule changes

Performance concerns

Misunderstandings

4.2 Users are encouraged to:

Communicate clearly

Document agreements

Remain professional

4.3 Zues Hire is not liable for outcomes of direct negotiations.

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5. Stage 2 – Platform-Assisted Resolution

If direct communication fails, users may request assistance from Zues Hire.

Requests must include:

Names of both parties

Summary of the dispute

Relevant evidence

Attempts made to resolve the issue

Send to:
📧 support@zueshire.co.za
or
📧 info@zueshire.co.za

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6. Role of Zues Hire in Disputes

Zues Hire may:

Review evidence

Facilitate communication

Provide recommendations

Suggest settlement options

Issue warnings or sanctions

Zues Hire is not required to:

Act as a legal mediator

Conduct investigations

Make binding decisions

Determine liability

Enforce agreements

Assistance is provided at the Platform’s discretion.

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7. Stage 3 – Internal Review by Zues Hire

If informal mediation fails, users may request an internal review.

7.1 Reviews are limited to:

Policy violations

Misconduct

Use of the Platform

7.2 Zues Hire may:

Suspend or terminate accounts

Remove posts

Restrict access

7.3 Zues Hire will not issue judgments about:

Wages or benefits

Contract termination

Labour rights

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8. Evidence Requirements

Users must provide relevant evidence, such as:

Messages or emails

Job descriptions

Payment proof

Screenshots

Contracts or agreements

False or manipulated evidence may result in account termination.

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9. Resolution Outcome

Possible outcomes include:

Verbal or written warnings

Account suspension

Account termination

Removal of content

Referral to relevant authorities

Recommendation for external mediation

Zues Hire’s decisions regarding platform access are final.

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10. Stage 4 – External Resolution

If parties cannot resolve the dispute, either may pursue external remedies through:

CCMA (where applicable)

Legal action

Private mediation

Zues Hire will not participate in external proceedings unless required by law.

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11. No Liability

Zues Hire is not liable for:

Losses suffered by users

Wage disputes

Contractual disputes

Misconduct by users

False information submitted

Failure to reach a settlement

The Platform operates as a facilitator only.

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12. Urgent Matters

Zues Hire may immediately suspend accounts where disputes involve:

Violence

Harassment

Threats

Criminal behaviour

Exploitation

Fraud

Serious matters may be reported to authorities.

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13. Timeframes

Acknowledgement of dispute: within 5 business days

Review and response: within 10 business days

Finalisation: within 30 business days (where possible)

Timeframes may vary depending on complexity.

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14. Confidentiality

Parties agree to keep dispute information confidential, unless:

Required by law

Necessary to investigate the matter

Publishing defamatory statements online may result in legal action.

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15. Abuse of Dispute Process

Users must not engage in:

False complaints

Harassment

Retaliation

Abuse of the system

This may result in account termination.

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16. Amendments

Zues Hire may update this Policy at any time.
Changes take effect immediately upon posting.

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17. Governing Law

This Policy is governed by the laws of South Africa.

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18. Contact Information

For disputes or support, contact:
📧 support@zueshire.co.za
📧 info@zueshire.co.za

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ACCEPTANCE

By using the Platform, users confirm that they have read, understood, and agree to be bound by this Dispute Resolution Policy.