dilikachulumanco99@gmail.com

Accounts payable Ensured timely supplier payments by capturing invoices on SAP and maintaining a 30-day payment cycle. • Reduced payment discrepancies through monthly supplier statement reconciliations and vendor engagement. • Improved payment accuracy and compliance by verifying and processing payment documents. • Streamlined invoice processing for pharmacy stores via SAP, minimizing delays and improving efficiency. • Coordinated with receiving clerks to resolve inventory discrepancies and align SAP entries with physical stock. • Prepared and batched payment vouchers for Head Office submission and approval. Administration • Verified all supporting documents to ensure payment accuracy and compliance. • Prevented overpayments by matching invoice prices and validating against contracts. • Maintained accurate records and prepared complete payment batches for review. Budget Domain • Assisted in preparing components of master budgets and monitored allocated budgets. • Rendered budget support services and prepared weekly budgets for multiple hospital domains. • Transferred budget figures from accounting packages to spreadsheets. Supply Chain Management (Demand) • Ensured procurement compliance and prevented unauthorized purchases. • Supported governance by preparing documentation and participating in approval committees. • Conducted market research and assisted in annual stock taking. Cash Book and Revenue • Received, reconciled, and deposited payments while maintaining strict accountability. • Processed transactions through BAS/SAP and corrected journal entries. • Managed petty cash and suspense accounts, reducing discrepancies. • Improved billing efficiency and patient account management.

handled inbound calls from UK customers and resolved service enquiries. Provided detailed information about services and customer account. Follow up calls to customer for unresolved issues and provide updates. Escalated customer complaints to appreciate management. Maintained high service standards and achieved call volume targets.